Frequently Asked Questons 



 Star When do we pay?
A Deposit of 20% is required to secure these properties and the balance 60 days before arrival date. Reservation made within 60 days of arrival require full payment.

 Star When is check-in & check-out times?
Ordinarily, your townhome will be available for check-in at around 4:00 p.m. Your check-out time is normally  10:00 a.m. on your departure date.  A vacation homes requires more time to clean than a hotel room.  Therefore, please help prepare for our next guest by checking out on time.

 Star  What about security?
Windsor Hills Resort is a secure community with a gatehouse which is manned 24/7.

 Star  How close is Windsor Hills to the Disney Theme Parks?
We’re one of the closest! It will genuinely take you just over 5 minutes to get to Disney.

 Star How far from Universal Studios and Islands of Adventure?
Universal and Sea World are just 20 minutes away.

 Star  Is there shopping nearby?
Yes, the Formosa Gardens Boulevard area has a grocery store, 24 hour Walgreen’s drug store and supermarket.  There are many restaurants catering to all tastes and budgets from mouth watering Steak Houses to Chinese, Italian, Mexican, Asian, Burger and Pizza restaurants all less than 2 miles from the Windsor Hills Resort.

 Star  Is there transportation to the parks?
Transportation is available to most Theme Parks and several Shopping Malls. The time table, which changes monthly, is displayed inside the Windsor Hills on-site sundry shop.

 Star Is the the pool heated?
Windsor Hills Resort offers you the perfect vacation community including an Olympic-sized swimming pool in the clubhouse complex. It is available to all guests and is heated at no extra cost during the winter months.

 Star  Do you provide air conditioning and heat?
Yes, our homes have central air conditioning and heat. 

 Star  Are your kitchens fully equipped?
Yes, our homes have a fully equipped kitchen including cooking utensils, silverware, dishes, stove,  microwave, refrigerator (with ice maker), coffee maker, toaster and dishwasher, everything you need for the perfect vacation.

 Star  Are linens and towels provided?
Yes, ample linen and towels are provided in our homes.

 Star Are there laundry facilities?
Yes, there is a washer, dryer, iron and ironing board in all  our homes.

 Star  Are there cleaning supplies? 
We provide regular cleaning items such as a mop, broom, dustpan and vacuum.  As this style of vacation is classed as self-catering, you will be responsible for other needs, such as soap etc. There is an on-site shop and supermarkets and grocery stores close to the resort.

 Star Is Story Time homes  cleaned daily?
No, our homes are cleaned prior to arrival and after departure and is usually included in your rate. A mid-stay clean and shine can be arranged at additional cost.

 Star  Is  Story Time homes  non smoking?
Yes, our homes are NON SMOKING! In accordance with Florida State Laws, our homes and communal areas are designated No Smoking areas. No smoking is permitted inside the house.

 Star  Do you allow pets in your homes? 
No, we do not allow pets in our homes.  

 Star What is the Splash pool / spa that the townhomes offers?
The screened in pool is right out the large sliding door. It is aprox. 12'square and can be used as either a pool for relaxing, or as a spa. The pool has steps and seats inside along one side for sitting and is aprox. 5 foot deep. two jets provide soothing

Star Pool Homes with electric heated pumps?

Electrically heated pumps will warm a pool on a Florida pool home to the operating temperature of 75-85 degrees Fahrenheit in 24-48 hours - depending upon the ambient air temperature. Please note that electrical pool heaters utilize a heat exchange pump. If the outside temperature at your vacation home drops below 55 degrees Fahrenheit, then the pool heater will not operate, and the pool will not be heated. If the overnight temperature drops below 50, the pool may not be able to return to the operating temperature range during the following day. In such a case, the money that you were charged for pool heat (only) for that day will be refunded on request. Guests should also note that spa pools provided on vacation homes with electric heat pumps are not hot-tubs, and are not always designed to heat higher than the temperature of the pool.

All guests should note that pool heat cannot be guaranteed, as sometimes mechanical devices fail, or environmental factors will not allow the pools to be heated. Guests must notify the company of failure of pool heat on the day, so that the temperature or the equipment can be checked by personnel. In the event that pool heat purchased by the guest fails to heat the pool to the specified temperature range between 75-85 degrees Fahrenheit, Story Time Vacation Homes will refund the pool heat for the days it is not provided on request.

 Star  Where do we pick up the keys?
Story Time Homes has the most modern  electronic lockbox system where there is no need for keys. 

 Star What if something is not working at our homes?
We have our own management company available who maintain Story Time Homes in tip top condition.  You will be provided with a telephone number and we are normally available 24/7 .

 Star Does the lanai have screens?
Yes. Our lanai has a fine mesh screen allowing in the glorious Florida sunshine but keeps out the pesty bugs.

 Star How many people can stay in our townhouse?
Our townhouse are properly licensed. Florida State license dictates how many people can stay in our townhouse . our 3 bedroom townhouse can only have a maximum of 8 guests.

Star How many people can stay in our villa?
Our villa is properly licensed. Florida State license dictates how many people can stay in our villa . our 6 bedroom villa can only have a maximum of 14 guests plus a baby.

 Star  Are all the resort amenities included in the price?
All resort amenities are free to all our guests at no extra charge.

 Star Booking Cancellation?

The Guest may cancel their booking at any time up to or during the Rental Period. In the event that the Guest exercises their right to cancel, the Company will levy the following cancellation penalty percentage rates of the Total Rental Fee (amount shown on the booking confirmation):

      From initial date of booking up to 60 days prior to the arrival date 20%

      Between 30 and 60 days prior to the arrival date 50%

      Between 15 and 30 days prior to the arrival date 75%

      Less than 15 days prior to the arrival date 100%

       Star   How far are the homes from the clubhouse?

      The homes are  less than a 30 second "walk" to the clubhouse

       Star  What will the weather be like when we arrive?
      While we can't guarantee exactly what the weather will be like when you stay at a Story Time rental home, we do have a pretty clear idea of how the weather will be for the period that you stay, based on the monthly averages kindly provided by the Weather Channel.

      Month Low
      January 49 72 2.1 0


      49 75 2.83 0


      57 80 3.2 0


      58 86 2.19 0


      63 90 3.96 0


      69 91 7.39 0


      73 92 7.78 0


      73 92 6.32 0


      70 91 5.62 0


      61 87 2.82 0


      54 76 1.78 0


      51 75 1.83 0

      Please note that, because of the sub-tropical nature of Florida's climate, rain storms can be sudden and heavy. So in the peak months of rainfall (June through September), rain typically falls daily in the afternoon for a short period before clearing to give superb weather.

Click for Kissimmee, Florida Forecast

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