Terms and Conditions of Rental – Florida

This page provides our standard terms and conditions of rental for guests.

Story Time Management LLC, hereinafter referred to as the Company, or the owner of the property, hereinafter referred to as the Owner, offer the short term rental/letting of the Property named on the Rental Agreement (a copy is supplied on booking of your vacation property), to the person of 21 years or over named as the Party Leader and to the named party members (on the Rental Agreement), hereinafter referred to as the Guest, under the terms set out below.

Email Booking

Story Time Company will provide a written quotation by email and on screen showing the total rental fee to the Guest for the Property. Quotations are valid for 30 days, unless and until the Property is either booked by a third party, or the Company receives a deposit for the same dates (or part thereof) from any party. Where the Guest agrees by email, facsimile or other written device to book the Property, the Company will provide a booking confirmation to the Guest by email. The booking shall be provisional for a period of 24 hours from the date of the booking confirmation. The Guest must pay the requested deposit or payment as defined on the booking confirmation within that 24 hour period. During that period, the Company reserves the right to accept any booking for the Property from a third party, where said third party agrees to payment prior to receipt of payment from the Guest.

Confirmed Booking

On receipt of the required payment from the Guest, the Company will issue a Rental Agreement by email, facsimile or postal mail to the Guest. Only on release of the Rental Agreement from the Company is the booking determined as confirmed.

Acceptance

The Guest agrees that payment of the rental deposit sum to the Company will signify their full acceptance of these Terms and Conditions of Rental. The Guest further acknowledges that by payment of the final rental sum, the Guest has received copies of, and/or read and accepted these Terms of Conditions of Rental on this web site.

Payments

The Guest agrees and acknowledges that the Company will not release the Property or any service prior to receipt by the Company of payment in full. Failure of the Guest to pay rental or for any service will result in removal or refusal to supply said service, including, but not limited to provision of accommodation in the Property. Such removal and or refusal will not alter the terms and penalties associated with cancellation.

The Guest agrees to pay the Total Rental Fee as shown on the Rental Agreement within the due dates as set out on the booking confirmation. Final and full payment is due 60 days prior to arrival. In the event of late payment, or failure to pay, the Company reserves the rights to levy the cancellation penalty percentage charges against any money that the Guest has paid in advance and cancel the booking of the Guest. Where the money paid in advance is insufficient to cover the calculated percentage, the Company reserves the right to exercise any legal remedies to pursue the amount owed by the Guest.

Where the Guest chooses to amend their booking 60 days or more prior to arrival, resulting in a change in the property size or location, or a change of dates of stay, a $100 Booking Administration Fee will be levied. Where the guest alters the booking resulting in a reduction in the number of nights, the Company will charge the $100 Booking Administration Fee in addition to the cancellation fee warranted against the number of nights cancelled as described below. Any changes to existing bookings within 60 days of arrival will not be permitted.

The Company reserves the right to amend rates at any time. Pre-existing reservations, where the Guest has made a payment, will remain at the pre-increase pricing.

Rental Period

The Guest agrees, and the Company permits the Rental Period to begin and end on the dates shown as the Rental Period (as shown on the Rental Agreement).

Check In

Check in to the Property is after 4:00 pm on the date of arrival as shown on the Rental Agreement, Booking Confirmation or Registration Form. At the sole discretion of the Company, . Within 24 hours of arrival at the Property, the Guest agrees to complete the Registration Form and return the signed form to the offices of the Company within one working day. Failure to return the Registration Form will be deemed confirmation that the Guest accepts the Property as found, and accepts responsibility for all damages or loss found at the Property on departure of the Guest.

Check Out

Check out is on the date of departure as shown on the Rental Agreement and Registration Form, at 10:00 am. In the event that it is found that the Guest has not departed the Property on the date of departure, at the due time, then the Guest will pay a penalty charge of one days rental.

Basis of Rental

Properties offered for short-term rental through the Company are provided on a self-catering basis. The Company provides complimentary starter soap, toilet paper, and trash bags. Once these items are used, it is the guests responsibility to replenish them. The Guest may elect to order groceries and supplies in advance from the Company at the charges set out.

The Guest agrees that the Company Story Time can charge additional fees to cover:

Early arrival or late departure charges

Loss or breakage of inventory items

Damage to the Property or its equipment

Unauthorised Pets

Where loss or damage to the Property, the inventory, or equipment exceeds $500, the Company Story Time will bill the Guest for the shortfall, and the Guest agrees to pay within 14 days. In the event that the Guest fails to pay any such shortfall, the Company reserves the right to exercise any legal remedies to pursue the amount owed from the Guest. Where the Company finds damage or loss to the Property following the Guests departure that, in the view of the Company, constitutes malicious or wanton damage, the Company reserves the right to notify law enforcement authorities and prosecute, in addition to billing the Guest for the full amount of repair or replacement, and the Guest agrees to pay within 14 days.

SECURITY DEPOSIT

Credit card details are requested as security against loss/damage. No payment will be taken from the card unless we are advised by our Management Co. that loss/damage has occurred. Guests shall be held liable for the cost, without limit, of making good any and all damage or loss to the Villa, its furnishings or contents (including excessive use of the phone or utilities and/or leaving the villa in such condition that warrants extra cleaning), occasioned during the rental period.

Pets

Pets are not permitted in the Property. Guests with pets are advised to place their pet at another facility. The Company nor the Owner of the Property can be held liable for any loss or injury to a pet while staying at the Property, or for any action taken against the pet or pet owner by third parties. In the event that the Guest brings a pet to the Property, the Company may elect to evict the Guest from the Property with loss of all rental money paid and/or levy a charge of at least $100 per bedroom per week to the credit card of the Guest, to pay for additional sanitation and cleaning on the departure of the Guest and pet.

Cancellation Policy

It is in your best interest to take out travel and medical holiday insurance to cover unforeseen circumstances, which may necessitate the cancellation of your booking. You should have adequate medical insurance and coverage for your personal belongings for the duration of your stay, including travel both to and from the property.

There is a cancellation fee of 20% of the total booking value for reservations cancelled prior to your arrival.

If you cancel before 60 days of your arrival, your rental fees will be refunded in full, minus the cancellation fee.

If you cancel within 60 days of your arrival, we will charge you the rental fees subject to the following:

If we are able to rent your dates to another party for an equal or greater amount, we will refund your rental fees, minus the cancellation fee. However, if we are able to rent only a portion of your dates, we will charge you for those dates not rented and refund the balance, minus the cancellation fee. It is not our intention to charge you for dates not rented, however, please understand that once you confirm your dates, we reject all other inquiries for those dates. It becomes increasingly difficult to rent our home as the arrival dates get closer.

The security deposit, departure cleaning, and pool heating fees (if applicable) are not subject to cancellation charges and would be refunded in full.

Please note: No refunds will be issued for late arrivals or early departures

In the unlikely event that we have to cancel your reservatin due to any unforeseen circumstances whatsoever, we will endeavour to place you in another vacation home, managed by our property manager, of similar standard in the same resort area. In the unlikely event that this is not possible we will refund all monies paid and under no circumstances will any additional compensation be paid.

No refunds will be issued if we are unable to rent your dates.

Service Level

The Company agrees to a Service Level for the remedy of any problems found at the Property, either on arrival of the Guest, or during the Rental Period, as follows. The Company agrees to provide a maximum 4-hour response to remedy problems that, at the sole discretion of the Company, constitute emergencies, which would affect the safety of the Guest. Any problems arising during the Rental Period at the Property that do not constitute an emergency as determined by the Company will be remedied during or after the Rental Period, based on the severity of the problem, at the sole discretion of the Company.

The company makes all reasonable efforts to maintain each property and its equipment in good working order. Wherever commercially possible, repairs are performed within 24 hours, but sometimes delays are inevitable. No refunds are granted for malfunctioning mechanical or electrical equipment including (but not limited to): inoperable appliances, air-conditioning units, pools and/or spas. No refunds will be given for unfavorable weather, early departure, utility service interruption, construction, or maintenance issues. Additionally, there are no refunds for faulty recording or playback equipment, TVs, audio, telecoms, cable reception, computer equipment or internet access.

Limitation of Liability

The Company makes all reasonable efforts to provide advice and safety information. This information can be found in the Home-Pack at the Property. It is the responsibility of the Guest to ensure that they have read and understood the contents and advice given following arrival at the Property. The Company is willing to provide any and all further information pertaining to the Property providing the Guest has first read the Home-Pack. In addition, the Company states the following:

The Company and/or the Owner do not accept liability for equipment failure and or services in the Property. In the event of failure of equipment, the Guest must notify the Company within one working day such that the Company may elect to effect a remedy to the failure.

The Company and/or the Owner do not accept liability for lost or stolen personal property of the Guest from the Property during the Rental Period. The Company provide information and advice in the Home-Pack to the Guest in an advisory capacity only, with no guarantee or promise of security, even where the Guest make use of any advice given by the Company or its representatives. In the event that property of the Guest is lost or stolen, the Guest should advise the appropriate authority first, and then the Company, of the lost or stolen items. The Company will either make good and secure the Property,

The Company or its representatives may enter the Property at any time, without notice, for the purposes of protection and/or maintenance of the Property. Wherever possible, the Company will provide notice to the Guest prior to such entrance.

The Company and/or the Owner accept no liability for personal loss or injury to the Guest during the Rental Period. The Guest must ensure that they have adequate insurance cover. The Company provide information and advice in the Home-Pack to the Guest in an advisory capacity only, with no guarantee or promise implied.

The Guest must ensure that Children are supervised at all times. It is the policy of the Company that all Children under the age of 18 years are not left in rental accommodation un-supervised during the rental period.

The Company and/or the Owner do not accept any liability for the acts or omissions of any agent. These include but are not limited to, airlines, car-hire companies, travel agents, ticket agents, homeowners, or utility providers.

The Company and/or the Owner do not accept liability for failure of pool heat to provide adequate heating where pool heat is provided via an electrical heat pump, and where the outside air temperature drops below 55 degrees Fahrenheit. Electric heating pumps do not operate effectively below this temperature, and failure of such devices to heat the pool is outside of the Company’s control, and is regarded as an act of nature (see below).

The Company and/or the Owner do not accept liability for acts of violence, nature, fire, flood, war, civil disobedience, riot, or other force majure that may have a deleterious effect on the Guest.

Failure to comply with any of the terms herein will, at the sole discretion of the Company, result in the eviction of the Guest from the Property, without recompense